Q1. Are you a factory?
A: Yes, we are a direct operated factory that has been operating carbon brushes in Wenzhou for many years.
Q2. Can you produce based on my sample?
A: Of course, we can arrange and submit high-quality samples to you based on the original samples and drawings.
Q3. Which packaging method can I choose?
A: We offer a variety of packaging options for you to choose from, including standard export free packaging, colored bags, colored boxes, and cards.
Q4. How is the production situation?
A: Carbon brushes are produced by our factory and undergo strict inspection before shipment.
Q5. Once we confirm the details between us, how long will we receive the order?
A: Usually inventory items that can be arranged within 3-5 working days; For customized new orders, approximately 25-50 processing steps are required, depending on the production schedule.
Q6. How to place an order?
A: Both parties have confirmed the detailed information of measurement, material grade, quantity, bulk time, packaging, and payment. We will issue a formal formal invoice for the next step.
Q7. How about the payment method?
A: Telegraphic transfer, letter of credit, Western Union remittance, PayPal, etc. are all acceptable. Usually, our loyal customers pay a 30% deposit after order confirmation, and then pay the balance before shipment.
Q8. How to obtain "after-sales service"? For example, what should I do if I encounter some problems after receiving the carbon brush?
A: You can rest assured that doing business with us is safe. Please send us detailed information about the brush issues during operation, or send us pictures. We will reply to you within 24 hours and provide you with a feasible replacement plan.
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